SSM Process
SSM endorses a four step process to manage change in a problematic situation:
- Finding out (the stakeholders and their concerns);
- Model building (explicating worldviews);
- Discussing and debating (accommodating worldviews);
- Taking action (improving the problematic situation).
These steps need not necessarily be performed in this order. In practice, parts of the steps will overlap or are re-iterated. Moreover, the SSM process is in fact potentially endless. By improving a situation by means of taking action to implement changes, new issues may arise that require a new SSM investigation. SSM should therefore be considered as a lifelong, group learning process. There is no end to learning!
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Referenties
- Systems Approaches to Managing Change: A Practical Guide, Martin Reynolds and Sue Holwell, Editors, Springer, The Open University UK, 1 januari 2010.